Your satisfaction is important to us, so we strive to do our job to the best of our abilities every day. However, despite our best efforts, mistakes can happen. We are ready to make it right, so you can take advantage of the product exchange/return/refund option. Send the product back to us with the completed complaint form (complaint assistant) to the address for complaints. We will then register the claim and send you the size you requested or refund your money.
You can find the Complaints Assistant at the link below. You can access it by entering the order code (8 capital letters) and the email address you entered when you placed your order.
Print this form and insert it in the package with the goods. https://www.gomerch.sk/asistent
It is very important that you include a claims assistant in your package, as it is used to properly register your claim or return.
Address for claims Slovakia:
Dukla quarter 1729
Dubnica nad Váhom 018 41
Address for complaints Czech Republic:
Svatopluka Čecha 44
Brno 612 00
Please do not bring the goods in person. You can send it by post or courier company. To send the goods free of charge via parcel post (Packet), use the return code: 90015519. Dictate it to a member of staff at the parcel office and the goods will be returned to our e-shop automatically and free of charge.
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